FAQ
Welcome to the Owen Leacock Modern Paintings FAQ section. Below, you will find answers to some of the most frequently asked questions about our products and services. If you have any additional inquiries, please feel free to contact us at [email protected].
1. What materials are used in your modern paintings?
Our modern paintings are created using high-quality acrylics, oils, watercolors, and mixed media on premium canvases and paper. Each piece is designed to be both visually stunning and durable.
2. Are the paintings original or prints?
We offer both original paintings and high-quality prints. Each product listing will specify whether the item is an original work of art or a print.
3. How do I care for my painting?
To care for your painting, avoid direct sunlight and high humidity areas. Dust gently with a soft, dry cloth. For framed paintings, ensure that the glass or acrylic cover is clean and scratch-free.
4. Can I customize my order?
Yes, we offer customization options for certain paintings. Please contact us at [email protected] with your customization request, including specific dimensions or color preferences, and we will do our best to accommodate your needs.
5. How long does it take to process an order?
Orders are typically processed within 3-7 business days. Custom orders may require additional processing time. You will receive a confirmation email once your order has been shipped.
6. What shipping options are available?
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more details.
7. Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.
8. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
9. What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please visit our Return and Exchanges Policy page for detailed instructions on how to initiate a return.
10. What if my painting arrives damaged?
If your painting arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.
11. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing the order. After this period, we cannot guarantee changes due to the processing timeline. Please contact us as soon as possible at [email protected] if you need to make changes.
12. How do I contact customer service?
You can contact our customer service team by emailing us at [email protected]. We strive to respond to all inquiries within 24-48 hours.
13. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. Please select the gift wrapping option at checkout or contact us for more details.
14. Are there any care instructions for framed paintings?
For framed paintings, ensure that the frame is dusted regularly and the glass or acrylic cover is clean. Avoid hanging framed paintings in direct sunlight or in areas with high humidity.
15. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us at [email protected] with your wholesale inquiry, including the product(s) and quantities you are interested in.
Thank you for choosing Owen Leacock Modern Paintings. We hope this FAQ has been helpful. For any additional questions or concerns, please do not hesitate to reach out to us.
Best regards,
The Owen Leacock Modern Paintings Team
Visit us at owenleacock.vip